Configure Your Phone
Republic Wireless
Experience Design Strategy
Challenges
The app had to served three separate functions for our users:
  1. To manage Relay devices
  2. As a location tracker
  3. As a communication tool
experience goals
We wanted the communication tool to look & act like the relay device as much as possible for consistency and branding purposes.
Responsibilities
User experience strategy, stake holder Interviews, competitive analysis, system diagrams, wireframes, ui design, prototyping, usability testing.
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Workflow
Wireframes
Interaction Guide
Information Architecture
LEARNINGS
We designed the solution for the information architecture challenge after watching the beta testers out in the field.
  1. Device management was put into the side nav, after users told us they did not need to configure their devices often after activation.
  2. We made the shop icon much more prominent by adding it to the home screen.
  3. We created consistency with the large single button in the middle, mirroring the industrial design and interaction pattern on the physical device.
Channel Store
Challenges
We wanted the Relay store to feel like a platform, so the layout needed to be flexible to promote important apps, as well as act as a channel inventory.
Device management
LEARNINGS
Since the relay devices had no screens, we off-loaded any complex interactions to the Relay app.
We were not clear on our users mental model of managing channels and devices. Did they think of channels first or devices first?

We had no meaningful data to go on, so we designed the IA to afford both mental models. We watched for analytics to tell us how users navigated the app. Most users went to the channels first and then selected the relay they wanted to manage from their.
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